Delete your account

How to delete your account

1. In the app: open Settings, then Delete Account. We email you a code to confirm.
2. On this website: sign in, open Settings, then Delete Account.
3. Without signing in: enter your account's email address below. We email you a link. Open it and press Delete my account. The link works for 60 minutes, once.

What is deleted

Deletion takes effect immediately, and your data is permanently erased within 24 hours.

• Your profile: name, username, email address, photo and settings.
• Your comments, replies, likes, favorites and playlists.
• Your blocks, reports and support messages.
• Your notifications, signed-in devices and push tokens. You are signed out everywhere.
• Your membership on this account.

What we keep

• Purchase and transaction records, which tax law requires us to keep. They show only a transaction number, amount and date, never your name or email.
• Backups, which are erased automatically within 30 days. If a backup is ever restored, the account is deleted again at once.
• Copies of support emails in our team's email inbox, which we delete when you ask us to.

App Store and Google Play purchases

Deleting your account does not cancel or refund a pass bought in the App Store or Google Play. Passes bought in the app do not renew, so nothing further is charged. For a refund of a store purchase, contact Apple or Google. Purchases made on this website are one-time and do not renew. If you delete your account while a pass is active, access ends immediately and the rest of the pass is lost.